Privacy policy
Thank you for your interest in our online shop. Protecting your privacy is extremely important to us. The following provides detailed information about how we handle your data.
1. Access data and hosting
You can visit our website without providing any information about yourself. Each time you visit a webpage, the server automatically stores only what is known as a ‘server log file’, which contains details such as the name of the requested file, your IP address, the date and time of the visit, the volume of data transferred and the requesting provider (access data), and documents the visit.
This access data is evaluated exclusively for the purpose of ensuring uninterrupted operation of the page and improving our services. This helps to safeguard what, on balance, are our predominantly legitimate interests in presenting our services correctly in accordance with Article 6 (1) Clause 1 Letter f of the General Data Protection Regulation (GDPR). All access data is erased no later than seven days after the end of your visit to the page.
2. Data collection and use for processing contracts and opening customer accounts
We collect personal data when you provide us with this information voluntarily as part of your order, when you contact us (e.g. via the contact form or by email) or when you open a customer account. Mandatory fields are marked as such, as in these cases we require this data to process a contract, respond to your contact or open a customer account and you cannot complete your order, open your account or send your contact form or email without providing this information. The data collected is evident from the relevant form. We use the data you provide to process contracts and your enquiries in accordance with Article 6 (1) Clause 1 Letter b GDPR. After the contract has been fully processed or your customer account has been deleted, further processing of your data is restricted and your data is erased upon expiry of retention periods under tax and commercial law unless you have given your express consent for the further use of your data or where we reserve the right to more extensive use of your data in a legally permissible manner and by informing you of such in this declaration. Your customer account can be deleted at any time; this can be done by contacting us via the details provided below or via the function provided for this purpose in your customer account.
3. Data transfer
To fulfil a contract in accordance with Article 6 (1) Clause 1 Letter b GDPR, we transfer your data to the shipping company entrusted with delivery where this is required in order to deliver ordered goods. Depending on the payment service provider you select during the ordering process, we transfer the payment data collected to process the payment to the credit institution entrusted with the payment and, where appropriate, to our appointed payment service provider or the selected payment service. The selected payment service provider also collects part of this data themselves if you create an account with them. In this case, you must provide your access data to register with the payment service provider during the ordering process. The privacy policy of the relevant payment service provider applies in this respect.
Data transfer to shipping providers
If you have given us your express consent to do so either during or after your order, we will transfer your email address to the selected shipping provider on this basis in accordance with Article 6 (1) Clause 1 Letter a GDPR to enable them to contact you before delivery with delivery notifications or arrangements.
This consent can be withdrawn at any time by contacting us via the details provided below or by contacting the shipping provider directly via the contact address listed below. Following this withdrawal, we will erase the data you have provided for this purpose unless you have given your express consent for the further use of your data or where we reserve the right to more extensive use of your data in a legally permissible manner and by informing you of such in this declaration.
General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1 - 7
36286
Neuenstein
4. Email newsletter
Email marketing via newsletter registration
When you register for our newsletter, we use the data required for this purpose or provided by you separately to send you our email newsletter on a regular basis based on your consent in accordance with Article 6 (1) Clause 1 Letter a GDPR.
We use the ‘double opt-in’ procedure to ensure that we send the newsletter with your consent. As part of this process, potential recipients are included in a mailing list. The user is then given the option to confirm their registration in a legally sound manner via a confirmation email. Your address is only actively added to the mailing list once this confirmation is submitted.
We only use this data to send you the information and offers you have requested.
You can unsubscribe from the newsletter at any time; this can be done by contacting us via the details provided below or via the link provided for this purpose in the newsletter. Following this unsubscription, we will erase your email address unless you have given your express consent for the further use of your data or where we reserve the right to more extensive use of your data in a legally permissible manner and by informing you of such in this declaration.
We use the Newsletter2Go newsletter software. As a result, your data is transmitted to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling your data and using it for purposes other than to send newsletters. Newsletter2Go is a certified German provider that has been selected in accordance with the requirements of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (Bundesdatenschutzgesetz).
For further information, please visit: https://www.newsletter2go.de/informationen-newsletter-empfaenger/[in German]
You can withdraw the consent you have provided to record the data, your email address and its use to send the newsletter at any time, for instance via the ‘Unsubscribe’ link in the newsletter.
As data protection measures are subject to constant technical innovations, we ask you to keep up to date with our data protection measures by inspecting our Privacy Policy at regular intervals.
5. Cookies and web analysis
We use cookies on different pages to make your visit to our website attractive and enable the use of certain functions to display appropriate products or for market research purposes. This helps to safeguard what, on balance, are our predominantly legitimate interests in marketing our services in an optimised manner in accordance with Article 6 (1) Clause 1 Letter f of the General Data Protection Regulation (GDPR). Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again after the end of your browser session, i.e. once you close your browser (‘session cookies’). Other cookies remain on your end device and enable us to recognise your browser the next time you visit (‘persistent cookies’). You can find out the storage period in the cookie settings overview in your web browser. You can set your browser to notify you when cookies are placed and decide whether to accept them each time or exclude the acceptance of cookies either generally or in specific cases. Every browser differs in the way that it manages cookie settings. This is outlined in the Help menu of every browser, which explains how you can change your cookie settings. You can find this on your respective browser via the following links:
Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html
The non-acceptance of cookies can restrict the functionality of our website.
Use of Google (Universal) Analytics for web analysis
If you have consented to this in accordance with Article 6 (1) Clause 1 Letter a GDPR, this website will use Google (Universal) Analytics, a web analysis service provided by Google LLC (www.google.de), for the purpose of website analysis. Google (Universal) Analytics uses methods that are able to analyse your use of the website, such as cookies. The information automatically collected about your use of this website is generally transmitted to a Google server in the USA and stored there. Activating IP anonymisation on this website means your IP address is truncated before it is transmitted within the member states of the European Union or other contracting states to the Agreement on the European Economic Area. The full IP address is transmitted to a Google server in the USA and truncated there only in exceptional cases. The anonymised IP address transmitted by your browser as part of Google Analytics is not matched with other Google data. Once the purpose of using Google Analytics ceases to exist and its use ends, we will erase the data collected in this context.
Google LLC is headquartered in the USA and certified under the EU-US Privacy Shield. The latest certificate can be found here. Based on this agreement between the USA and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.
You can withdraw your consent at any time with future effect by downloading and installing the browser plugin available via the following link: http://tools.google.com/dlpage/gaoptout?hl=de. This plugin prevents the collection of data generated by the cookie and relating to your use of the website (including your IP address) as well as the processing of this data by Google.
As an alternative to the browser plug in, you can click this Link to prevent Google Analytics from collecting your data on this website in the future. This places an opt-out cookie on your terminal. If you delete your cookies, you will be asked to provide your consent again.
6. Advertising via marketing networks
Google AdWords Remarketing
We advertise this website in Google search results and on third-party websites using Google AdWords. If you have consented to this in accordance with Section 6 (1) Clause 1 Letter a GDPR, Google places a ‘remarketing cookie’ when you visit our website that automatically enables interest-based advertising using a pseudonym CookieID and based on the sites you visit. Once the purpose of using Google AdWords Remarketing ceases to exist and its use ends, we will erase the data collected in this context.
This data is only processed further if you have permitted Google to link your web and app browser history with your Google account and use information from your Google account to personalise the advertisements you see online. If you are logged into Google while visiting our website, Google uses your data combined with Google Analytics data to create and define target group lists for remarketing across all devices. Your personal data is also temporarily linked with Google Analytics data to build target groups.
Google AdWords Remarketing is a service provided by Google LLC (www.google.de). Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. The latest certificate can be found here. Based on this agreement between the USA and the European Commission, the latter has established an appropriate level of data protection for companies certified under the Privacy Shield.
You can withdraw your consent at any time with future effect by deactivating the remarketing cookie via this Link. You can also learn more about the placing of cookies from the Digital Advertising Alliance and change various settings.
Use of Facebook, Twitter and Pinterest social plugins using the Shariff solution.
Social buttons from social networks are used on our website.
This helps to safeguard what, on balance, are our predominantly legitimate interests in marketing our services optimally in accordance with Article 6 (1) Clause 1 Letter f of the General Data Protection Regulation (GDPR). To enhance the protection of your data when visiting our website, these buttons are not embedded unrestrictedly as plugins; instead, they are only embedded by using an HTML link to the site. This integration ensures that a connection is not established to the provider of the relevant social network when visiting a page on our website that contains such buttons.
Clicking on one of the buttons opens up a new window in your browser and calls up the page of the relevant service provider where, for example, you can click the ‘Like’ or ‘Share’ button (after entering your login data, where appropriate).
To learn more about the purpose and scope of data collection and the further processing and use of data by the provider on their sites, as well as the contact details and your rights and configuration options to protect your privacy, please read the provider’s privacy notice. http://www.facebook.com/policy.php
https://twitter.com/privacy
https://about.pinterest.com/de/privacy-policy
8. Contact details and your rights
As an affected person, you have the following rights:
- in accordance with Article 15 GDPR, the right to request information on the personal data about you that we process to the extent described therein;
- in accordance with Article 16 GDPR, the right to request the rectification of incorrect personal data we hold about you or the completion of personal data we hold about you without undue delay;
- in accordance with Article 17 GDPR, the right to request the erasure of the personal data we hold about you unless further processing is required
- to exercise the right to freedom of expression and information;
- to fulfil a legal obligation;
- for reasons of public interest, or
- for the establishment, exercise or defence of legal claims; - in accordance with Article 18 GDPR, the right to demand restriction of the processing of your personal data where
- you contest the accuracy of the data;
- the processing is unlawful but you oppose the erasure of the data;
- we no longer need the data, but you require them for the establishment, exercise or defence of legal claims, or
- you have objected to processing in accordance with Article 21 GDPR; - in accordance with Article 20 GDPR, the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format or to transmit the data to another controller;
- in accordance with Article 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority in your usual place of residence, place of work or the location of our registered office.
If you have questions about the collection, processing or use of your personal data, access, rectification, blocking or erasure of data, as well as the withdrawal of consent already given or objection to specific use of your data, please contact us directly via the contact details in our legal notices.
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Right to object
Where we process personal data as outlined above to safeguard what, on balance, are our predominantly legitimate interests, you can object to this processing with future effect. If your data is processed for direct marketing purposes, you can exercise this right at any time as described above. If your data is processed for other purposes, you only have the right to object for reasons arising from your specific situation.
After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can prove that there are compelling and legitimate reasons for the processing that override your interests, rights and freedoms, or if the processing is required for the establishment, exercise or defence of legal claims.
This does not apply if the processing is carried out for direct marketing purposes. We will then no longer process your personal data for this purpose.********************************************************************